Return & Complains

Returns

You can return products purchased from us within 14 days of receiving your package. Log in to your account and take advantage of our quick returns service.

Select the products to return
Return all or just selected items from your order list. You have 14 days to return them.

Provide shipment details
Check the data taken from the order and complete the missing information: including shipping method, packaging type and shipping date.

Pack and ship the parcel
Pack the return in the same or different packaging. Hand the package over to the courier, take it to a parcel locker, or drop-off point. The products will be returned to the store.

You can also send your return to the address below.
46-576 Świdwin, Grota-Roweckiego Stefana 39/63

Please remember to include your receipt and the withdrawal form in the package. You can download the form here: Withdrawal Form. If you use a different form, be sure to provide your account number and legibly fill out your name and surname. This will expedite your refund. You can send your withdrawal form to the following email address: [email protected]. The 14-day returns period is determined by the date the email containing the withdrawal form is sent or the date the return package is shipped. Returned goods must be complete (including tags) and must not show any signs of use. If you return a product that does not meet these requirements, we will be forced to return it at your expense.

We will process your refund for returned items no later than 14 days after receiving the package. The refund method depends on the payment method you selected when placing your order. If your order was paid for by instant transfer, we will process your refund using the same method. In the case of a partial return, shipping costs will not be refunded.

The cost of returning the goods to the Store is the responsibility of the Customer. If the order has been paid for but not received, we will refund the order value, less the cost of return shipping.

Complaints

If the product you purchased is faulty, damaged, or not as ordered, we're happy to help you resolve the issue. Below is our complaints procedure:

Contact us using one of the available contact methods (contact form, e-mail, hotline)
1. Hotline (Monday to Friday, 8:00 a.m. - 4:00 p.m.)
2. e-mail: [email protected]
Please describe in detail the problem you are experiencing and attach any relevant information and documents, such as your order number, receipt or invoice.
We will respond to your request as soon as possible and provide further instructions regarding your complaint.
If your complaint is accepted, we will strive to resolve the issue in the most favorable way possible for you. This may include replacement, repair, refund, or other compensation.

Detailed returns and complaints policy can be found here. If you have any questions regarding returns or complaints, please contact our customer service team: [email protected]. We're here to help and provide you with the best shopping experience.

Where is the merch made and what is the quality like?

Zero compromises here—we don't do cheap promo blanks. All our hoodies and tees are custom-cut from premium, heavyweight cotton that keeps its shape and feels insanely soft. We use high-quality screen printing and heavy embroidery, so the designs won't crack or wash out. Everything is ethically produced in local factories where we can check every single stitch.

Will sold-out drop items ever be restocked?

The short answer is: generally, no. To maintain our commitment to exclusivity and environmental sustainability, most of our drop items are released in strictly limited quantities and are not restocked once they sell out. Once a specific design or colorway is gone, it is officially retired to prevent overproduction and make room for new concepts. However, we know how disappointing it can be to miss out, so there is still a small chance to grab a piece. Occasionally, single items reappear in stock due to order cancellations or size returns—to catch these, we highly recommend using the "Notify Me" button on the product page to receive an instant email alert.

When will my order arrive?

The arrival of your order depends on your location and the shipping method selected at checkout. Typically, standard domestic orders are processed within 1–2 business days and delivered within 3–5 business days, while international shipping may take 7–14 business days depending on customs processing. Please note that during highly anticipated drop events, processing times may be slightly extended due to high order volumes. As soon as your package leaves our warehouse, you will receive a shipping confirmation email containing a tracking link. This allows you to monitor your delivery in real-time and see the exact estimated arrival date provided by the courier.

How do the clothes fit and what size should I get?

Our clothes are generally designed with a modern, relaxed, and slightly oversized fit to ensure maximum comfort and a contemporary silhouette. If you prefer a true-to-size look or a more tailored fit, we typically recommend sizing down. For standard everyday wear, sticking to your usual size will give you that effortlessly relaxed aesthetic intended by the design.